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Request for your
PSA Certificates now!

Welcome to PSAHelpline.ph

Request for your PSA (formerly NSO) birth certificate, a marriage certificate, a CENOMAR (Certificate of No Marriage Record), or request for a death certificate online from the Philippine Statistics Authority. After confirmation of payment, PSA certificates will be delivered anywhere in the Philippines within 2 to 7 working days depending on your location. It's your fast and hassle-free way of processing your PSA certificate requests. Just click the online order button, process your payment, and wait for your documents to arrive. You also have the option of calling the hotline number (02) 8-737-1111. The hotline support is available 24/7.

For your convenience, various payment facilities are readily available. You can pay online using credit card and GCash or use your Bancnet ATM Card and pay through an ATM. Payments are also accepted through ECPay at 7-Eleven stores, selected Bayad Center outlets and TouchPay machines, and over-the-counter in all Metrobank and PNB branches nationwide.

Through PSAHelpline.ph (formerly NSOHelpline.com), you can track the status of your ordered documents. Just enter the reference number of your request and use this to monitor the order’s status online.



Please be advised of the new delivery requirements, authorized recipients and list of valid IDs in compliance with the PSA Memorandum Circular Number 2019-15 and 2019-16. click here

Thank you.


We wish to inform the public that effective February 1, 2018 (Thursday), the new fees for issuance request of the following civil registry documents shall be:


Php365.00 per copy of Birth, Marriage or Death certificate

Php465.00 per copy of CENOMAR


The increase in fees is in accordance with Section 12 of BIR Revenue Regulations No. 4-2018, “Rules and Regulations Implementing the Documentary Stamp Tax (DST) Rate Adjustment under Republic Act No. 10963, otherwise known as the Tax Reform for Acceleration and Inclusion (TRAIN) Law”.


Thank you.


Payments through BDO are only available via over-the-counter (OTC) at any branch near you.

We will announce as soon as different online options become available.

To ensure fast and efficient processing of your orders, kindly follow the steps for BDO OTC procedure on the payment guide.


Thank you very much.

Customer Care Reminder:

Pilipinas Teleserv is a private company authorized by the Philippine Statistics Authority (PSA) to facilitate the processing and delivery of PSA certificates.

If you have any questions, concerns, or complaints regarding the application and delivery of your PSA documents, please contact us through our 24/7 hotline (02) 8-737-1111, or through our Facebook page @PSAHelpline.ph, or send us an email at complaints@psahelpline.ph for quick assistance and resolution.

Transactions made through PSAHelpline are not covered by the Citizens' Complaint Hotline 8888.